Energy Scams

Criminals try to steal your money through energy scams

Criminals don’t care if you’re careful with your energy use or how you manage your heating bills. But they’d happily use your money to keep their heating on.

Criminals impersonate energy companies and other trusted businesses, such as Ofgem. They do this to trick you into sharing your personal or financial information, so they can steal from you.

How do they do it?

There are lots of different energy scams. This is just one to be aware of:
1. Criminals contact you and pretend to be from Ofgem. This could be a phone call, a text message or a doorstep visit.
2. They say they can help you switch to a cheaper tariff or provider.
3. They’ll ask for your card or bank details to complete the switch.
4. They’ll use your details to make payments on your card. Once they have this information, criminals may try to get more money from you.
5. They’ll call you later, pretending to be your bank. They’ll tell you about fraud activity on your account to trick you into moving your money into their ‘safe account’