4/ Person – Person Communication

When people talk, both with friends and at work, they will use a range of gestures and styles to support the meaning to the words they are speaking

Describe an example and write a brief note on the following:

1. techniques and cues eg body language, use of intonation (changes in voice)
2. positive language; negative language
3. active engagement eg nodding
4. summarising, paraphrasing
5. barriers eg background noise, distractions, lack of concentration
6. types of question eg open, closed, probing
7. speed of response
8. signing, lip reading