Troubleshooting Computer Problems

Troubleshooting

The ability to identify, explain and resolve technical issues that arise when using a device or application such as:

1. The Computer Won’t Start (hardware or software?)
2. The Screen is Blank
3. Abnormally Functioning Operating System or Software
4. Windows (OS) Won’t Boot
5. The Screen is Frozen
6. Computer is Slow
7. Strange Noises
8. Overheating
9. Dropped, Slow or non-functioning Internet Connections
10. No sound
11. Printer (and other peripherals)
12. Incorrect login details
13. Password expiry
14. Incorrect network connection
15. Opening files with unsuitable software
16. Using unsupported characters in filenames
17. Error messages when trying to use external hardware e.g., a printer.

HINT is it a hardware or software problem?

• https://edu.gcfglobal.org/en/computerbasics/basic-troubleshooting-techniques/1/

MS Windows

• https://edu.gcfglobal.org/en/windowsbasics/troubleshooting-basic-problems/1/